FREQUENTLY ASKED QUESTIONS

-THE PRODUCTION PROCESS?

 Each Giclée print is packed and signed by the artist, and ships directly from the artist’s studio.

 

-WHAT IS GICLÉE PRINT?

Giclee (pronounced Gee’clay) is a French term meaning to spray or squirt, which is how an inkjet printer works. However, it is not the same as a standard desktop inkjet printer, and is much larger and more detailed. Giclee prints can be a little over a meter wide and are printed on high quality archival papers. Giclee is the best way to produce archival reproductions of your fineart and photography.

The intention of giclee printing is to produce a product at a higher quality and with a longer lifespan than a standard desktop inkjet printer.

We use 310 gsm archival paper, the paper boasts an ultra-smooth surface with a completely matte finish.

This quality enhances image detail by eliminating interference from grain, while the super smooth matte surface prevents reflections from any angle. This allows the paper to offer exceptional contrast, depth, and vibrant colors, ensuring exceptional color reproduction and Dmax.

 

-WHAT IS ARCHIVAL PIGMENT INK?

Archival Pigment Ink for fine art prints ensures longevity through fade resistance, color accuracy, water resistance, acid-free composition, and adherence to conservation standards, preserving the print's quality and colors for generations.

With these inks, you can expect the work to last About 200 years.

 

-HOW LONG DO ARCHIVAL PRINTS LAST?

Archival prints, when created using high-quality materials and processes such as Archival Pigment Ink and acid-free paper, can last for a remarkably long time. Under proper storage and display conditions (e.g., protection from direct sunlight and humidity), archival prints can last about 200 years in an album, 80 years when displayed behind glass, and 50 years when displayed without glass. Any print exposed to direct UV radiation (i.e., sunlight) will fade more quickly. 

  

-HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

We greatly appreciate your choice in our art prints, and we want to ensure you receive the best quality possible. the artist personally handles the printing of each individual art piece, meticulously ensuring top-notch quality.

-To provide you with the finest prints, we kindly ask for your patience as this process takes a little longer.

  • Shipping your Giclée print order will take approximately 3-7 business days.
  • Canvas prints are produced by a third-party company. Standard shipping is estimated at 5-7 business days, though this may vary depending on the country.

 

 

-DO YOU SHIP INTERNATIONALLY?

We provide shipping to the majority of countries across the globe. However, certain countries might have limitations on specific shipping services. Details regarding the available shipping services can be viewed during the checkout process

 

Please note that if you are located within the European Union (EU), applicable Value Added Tax (VAT), duties, or any other relevant fees will be collected in accordance with local regulations.

these charges will not be calculated during the checkout process. Instead, they will be determined and levied by the relevant authorities in your country. we appreciate your understanding that these fees, if applicable, will be your responsibility to settle.

 

-WHAT IF A PRODUCT IS DAMAGED?

If you receive a damaged order, please follow these steps to report the issue:

Email us at info@misakoflodin.com or misakoflodin@gmail.com within 30 days of receiving the item.

When reporting the damaged product, please include the following information:

  • A description of the problem.
  • Details about how the order was packaged.
  • Pictures of the damaged item(s) and its packaging (including the exterior of the packaging and its inserts).

Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our print and logistics partners to prevent similar incidents in the future.

-RETURNS POLICY

ALL INTERNATIONAL ORDERS ARE FINAL SALE.