FREQUENTLY ASKED QUESTIONS
About Art Prints
The Production Process?
Each Giclée print is packed and signed by me, and ships directly from the artist’s studio.
What is GICLÉE PRINT?
Giclee (pronounced Gee’clay) is a French term meaning to spray or squirt, which is how an inkjet printer works. However, it is not the same as a standard desktop inkjet printer, and is much larger and more detailed. Giclee prints can be a little over a meter wide and are printed on high quality archival papers. Giclee is the best way to produce archival reproductions of your fineart and photography.
The intention of giclee printing is to produce a product at a higher quality and with a longer lifespan than a standard desktop inkjet printer.
What papers do you use?
Giclée Art Prints
I use premium 310 gsm, 100% cotton fine art paper with a smooth matte finish and natural white tone. This archival-quality paper beautifully preserves rich colours and fine details, ensuring your prints last for years to come.
Mini Prints
I use 270 gsm satin finish fine art paper for my Mini Prints, offering a smooth, subtle sheen that brings out vibrant colours and fine details.
Are Mini Prints made with the same quality materials as your other prints?
Yes! Even though these prints are more affordable, they are still printed with archival pigment inks for beautiful, long lasting colours.
Shipping
How long does shipping take?
Each art print is carefully packed and hand-signed by me, and shipped directly from my studio.
As I personally prepare each order with care, I truly appreciate your patience and understanding.
Please allow approximately 5 to 10 business days for your order to be shipped.
For Giclée Art Prints, a tracking number will be provided once your order has shipped. You'll also be able to see the estimated delivery date once your package has been processed by Canada Post.
How are my art prints shipped?
Giclée art prints are shipped in a rigid envelope to help protect them during transit.
All 5×7 mini prints are shipped in a letter mail envelope with a stamp through Canada Post. This helps me keep shipping costs low and offer a more affordable print option. Please note that tracking is not included.
Do you ship internationally?
I provide shipping to the majority of countries for my Mini Art Prints. However, certain countries might have limitations on specific shipping services. Details regarding the available shipping services can be viewed during the checkout process
Tax and Duties
- International Customers: Import duties, taxes, and customs fees are the buyer’s responsibility and are not included in the checkout price. For customers in the European Union (EU) and other international destinations, any applicable VAT, duties, or additional fees may be collected by your country’s customs authorities upon delivery. Please note that customs processing times vary by country, so delivery may take a little longer than expected.
- U.S. customers: The U.S. currently charges a 50% tariff on art prints made in Canada. For U.S. orders, I include an estimate of this tariff in the Duties line at checkout, so you pay nothing more at delivery. The amount is based on your order total. These rules can change, so I will update this page if anything changes.
Returns & Exchanges
What it a product is damaged?
If you receive a damaged order, please follow these steps to report the issue:
Email us at info@misakoflodin.com or misakoflodin@gmail.com within 30 days of receiving the item.
When reporting the damaged product, please include the following information:
- A description of the problem.
- Details about how the order was packaged.
- Pictures of the damaged item(s) and its packaging (including the exterior of the packaging and its inserts).
Providing clear pictures of the damaged item and packaging helps me expedite the process of sending a replacement order.
What is your return policy?
All international orders are final sale. Returns and exchanges are not accepted.
If your order arrives damaged or incorrect, please contact me within 30 days of delivery.